Unknown System Failure! Scam Removal Guide

If you get redirected to a website that says your PC has been infected with malware that stole your Facebook and email passwords and other information, then that can be the result of Unknown System Failure! Scam. This scam is hosted on a website to which you can get redirected by an application or browser extension while you browse the web. Its link can also be promoted on other websites. You have to remove the software not to see this scam page again, but it might not be easy to detect it. This scam is an attempt by cybercriminals to sell you useless malware removing software or other products. If you call its promoted fake tech support number, then you will not get the help that you think you will. In this article, we will discuss how this scam works, how it might be distributed, and how you may be able to delete the malware that promotes this scam page.

Unknown System Failure! Scam is hosted on a website to which you get redirected to by clicking a link on a website that promotes it or a malicious program opens it at random while your web browser is open. The pop-up window on that site claims that a virus has infected your computer and compromised its security. As a result, your Facebook login, email account login, credit card credentials, and personal photos where leaked to cyber criminals. Unknown System Failure! Scam offers you to call tech support within 5 minutes to prevent your PC from being disabled. Of course, none of what its pop-up window states is true.

The purpose of this scam is to promote a fake tech support phone number +61-1800-431-245. This phone number is widely recognized as a number used by scammers. We have received information that the scammers on the other end of the line can offer you useless paid services or convince you to buy unreliable software that will, allegedly, eliminate the malware that stole your information. Needless to say, you must not do that because you might experience a financial loss. We recommend that you get rid of the software that was set to show this scam page instead. Now let us take a look at how this scam might be distributed in more detail.

Our research has revealed that this scam is very popular in Australia, in particular. Therefore, we believe that it might be distributed on freeware websites that are popular in Australia. The software this scam can be distributed with can be a standalone application or a browser extension. Nevertheless, a browser extension is a more likely choice as it can interact with a browser directly. We assume that such an application should be, at least, compatible with Microsoft Internet Explorer, Google Chrome, and Mozilla Firefox. This software can be bundled with freeware installers and put up for download on freeware distributing websites. The installers can be distributed to inject the malicious software on your PC/browser secretly by default. So, unless you have an anti-malware program, malware that features Unknown System Failure! Scam can infect your PC easily.

That is all of the information we currently have on this scam. Evidently, its objective is to extract money from you by offering you useless services and software. All of the things this scam says are false. However, one thing is true: that your PC could have been infected with malware but the type of malware that shows you this scam page. We recommend that you remove the browser extension that might be showing you this scam page using the guide below.

Uninstall the application from Control Panel (Internet Explorer only)

Windows 10 and 8.1/8

1. Right-click the Start menu/Start screen.
2. Click Control Panel and go to Uninstall a program.
3. Find the malware and double-click it.
4. Click Uninstall.

Windows 7 and Vista

1. Open the Start menu.
2. Click Control Panel and select Uninstall a program.
3. Locate the malware and right-click it.
4. Click Uninstall.

Windows XP

1. Open the Start menu and go to Control Panel.
2. Click Add or Remove Programs.
3. Find the malware, highlight it.
4. Click the Remove button.

Remove the browser extension

Google Chrome

1. Open the browser.
2. Simultaneously press Alt+F.
3. Select More tools.
4. Choose Extensions.
5. Find the malicious extension and click Remove.

Mozilla Firefox

1. Open the browser.
2. Simultaneously press Ctrl+Shift+A.
3. Click Extensions.
4. Find the malicious extension.
5. Click Remove.